Managed Services

Managed Services for Proactive Support

Using a proactive approach and continuous monitoring of your network; Omega Technologies can offer the best solution for your company’s needs.

Based on the service plan options that that you choose, we can support both your employees and your network to make it work as one, ultimately eliminating down-time and providing near real-time response. This in addition to on-site support, hardware and software support and a help desk solution, we can offer a full-time IT staff at a much smaller price point.

Our Support System

We offer three support plan packages. Each package has a unique set of tools and options. And each package is scalable to fit your company’s needs now and in the future.

Gamma-Level Support

Our entry level package, suitable for small companies that need the monitoring, with less on-site support.

The Gamma Package includes:

  • 24-hr Network Monitoring for Servers, Workstations, Laptops and other network devices.
  • 8 Hour(s) Response Time
  • 1 Hour(s) Onsite Support
    (additional rates apply after the contractual time)
  • 2 Hour(s) Offsite/HelpDesk Support

Services that are not included, but may be added at time of contract or anytime after.

  • Backup/Replication/Monitoring
  • Endpoint Security
    (per user, Windows OSes Only)
  • Website Hosting
  • Website Updates
  • Email Services
  • SEO Services

 

Beta-Level Support

Our secondary level package, suitable for small companies that need the monitoring, with more on-site support.

The Beta Package includes:

  • 24-hr Network Monitoring for Servers, Workstations, Laptops and other network devices.
  • 4 Hour(s) Response Time
  • 2 Hour(s) Onsite Support
    (additional rates apply after the contractual time)
  • 4 Hour(s) Offsite/HelpDesk Support

Services that are not included, but may be added at time of contract or anytime after.

  • Backup/Replication/Monitoring
  • Endpoint Security
    (per user, Windows OSes Only)
  • Website Hosting
  • Website Updates
  • Email Services
  • SEO Services

 

Alpha-Level Support

Our top level package, suitable for all companies that need the monitoring, with priority for support of critical processes.

The Alpha Package includes:

  • 24-hr Network Monitoring for Servers, Workstations, Laptops and other network devices.
  • 1 Hour(s) Response Time
  • 4 Hour(s) Onsite Support
    (additional rates apply after the contractual time)
  • Unlimited Offsite/HelpDesk Support

Services that are not included, but may be added at time of contract or anytime after.

  • Backup/Replication/Monitoring
  • Endpoint Security
    (per user, Windows OSes Only)
  • Website Hosting
  • Website Updates
  • Email Services
  • SEO Services

 

Please note: Additional services are extra. Conditions and fees may apply.